Refund policy

Thank you for shopping with us. We take pride in offering high-quality luxury ladies bags. Please read our return and refund policy carefully before making a purchase.

Return Window

We offer a 3-day return policy, which means you have 3 days from the date of delivery to request a return.

Return requests made after 3 days of delivery will not be accepted.

Eligibility for Returns

To be eligible for a return:

The item must be unused, unworn, and in the same condition as received.
The item must be returned in its original packaging, including dust bag, box, tags, and accessories.
All original tags must remain attached.
The item must not show any signs of use, scratches, stains, perfume smell, or damage.
A valid proof of purchase or order number is required.

We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

Items marked as Final Sale or Non-Returnable
Used or damaged items
Items returned without original packaging
Customized or personalized items
Gift cards

Return Process

To request a return:

Email us at dermalira.need@outlook.com within 3 days of delivery.
Include:
- Your Order Number
- Clear photos of the item
- Reason for return
Once approved, we will provide return instructions.

Returns sent without approval will not be accepted.

Return Shipping

Customers are responsible for return shipping costs, unless the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping service.
We are not responsible for lost return packages.